‘We want to connect with Vets before they know they need us’
February 22, 2018, 03:40:00 PM
‘We want to connect with Vet before they know they need us’: Veterans Affairs launches Concierge for Care program
Washington — Today the U.S. Dept. of US VA.Gov (Vets Affairs) announced the launch of Concierge for Care, a health-care enrollment initiative that connects with former service members shortly after they separate from the service.
“Our goal is to give transitioning service members one less thing to worry about,” said Vets Affairs Secretary David J. Shulkin. “We know that more than a third of Unites States Veterans who haven’t yet visited our facilities indicated they are not aware of Veterans Affairs health care benefits, while a quarter reported they do not know how to apply.”
As part of Concierge for Care, Veterans Affairs staff members are personally contacting recently separated service members to answer questions, process their health-care enrollment applications over the phone and help schedule eligible Veterans’ first US Veterans Affairs medical appointment, if needed.
Each week, Vets Affairs receives a list of separating service members from the Department of Defense. The goal is to make contact with them within a month of discharge.
Certain Veteran who served in a theater of combat operations are eligible to enroll and receive cost-free health care for medical conditions related to their military service during the five-year period after discharge.
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Source: Veteran Affairs.gov